REFUNDS AND CANCELLATION POLICY

By making a reservation, you are booking the experience at its full advertised price. Any deposit paid at the time of booking is only a partial payment of the total booking price and does not limit your payment obligations under this cancellation policy.

Cancellations

• More than 7 days before the experience: You will receive a 100% refund of all amounts paid.
• Between 7 days and 96 hours before the experience: The cancellation fee is 50% of the total booking price. If you have paid less than this amount (for example, only a deposit), you authorize Into The Island to charge the remaining amount required to reach 50% of the total booking price using the same payment method provided when making the reservation.
• Less than 96 hours before the experience: The cancellation fee is 100% of the total booking price. If you have only paid a deposit or any amount lower than the total booking price, you authorize Into The Island to charge the remaining outstanding balance using the same payment method provided when making the reservation.

Reservation Changes

No changes, rescheduling requests or reductions in the number of participants will be accepted within 96 hours of the experience.

Personal Reservations

All reservations are personal and non-transferable. For security and verification purposes, the name on the reservation cannot be changed under any circumstances. Even if the reservation includes multiple participants, the person who made the booking must be present for check-in.

If the reservation holder is not present, the booking will be considered a no-show, and the full cancellation policy will apply.

No-Show

A no-show occurs when a participant fails to arrive at the designated meeting point at the scheduled time without prior notice or arrives too late to participate in the experience.

A no-show is treated as a cancellation made less than 96 hours before the experience and therefore 100% of the total booking price remains payable.

Weather Conditions

If the experience cannot take place due to adverse weather conditions, customers will be offered either an alternative date or a full refund of all amounts paid.

Payment Authorization

By completing your booking and providing your payment details, you expressly acknowledge and agree that:

• You are purchasing the experience at its full advertised price, even if only a deposit is paid at the time of booking.
• The deposit is not the cancellation fee and does not limit your financial responsibility.
• Into The Island is authorized to charge any outstanding amount due under this cancellation policy to the same payment method used for the reservation.
• This authorization remains valid if you cancel the booking or fail to attend the experience in accordance with the cancellation terms above.

All cancellation deadlines are calculated according to the local time in Ibiza, Balearic Islands, Spain.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@intotheisland.com