In accordance with the provisions of Law 15/1999, of Protection of Personal Data and the regulations that develop it, the personal data collected on the Web www.intotheisland.com are strictly necessary to meet the purposes requested by the owner of the data at the time of providing them. The data are stored in a file owned by us. This file is suitably configured for purposes reserved for the booking process of the service.
The Service offered Into the Island by the Proprietor allows the User to book entertainment services through an online booking calendar. All data acquired in this process will be strictly used for the purpose of booking. Such data may be provided through different electronic devices, such (e.g. websites, mobile applications, etc.) independently on the basis of the information indicated by the User himself/herself.
REFUNDS AND CANCELLATION POLICIES
To receive a full refund of the experience you must cancel at least 1 week before the experience begins.
If the cancellation is made between 7 and 3 days prior to the activity, 50% is returned.
If you cancel less than 72 hours before the experience begins, you will not receive any refund.
No changes will be accepted in less than 72 hours.
Time limit parameters will be based on the time, in this case Ibiza, Balearic Islands, Spain.
Bad weather conditions may affect the realization of the tour, so you will be offered another date or a full refund of the amount paid.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]